Arrival on March 5th 2022 Taking of the keys at 12 am I am told you send a text message to tell you that the cleaning is done. 18 h, after a long wait (in the car), no message, I decide, I enter my rental and we activate a minimum (1h 30mn) to live in a decent environment. Dirty floor, spider web in a lampshade, greasy deposit on kitchen lights. Breadcrumbs on the sofas and armchairs. Tuesday morning, no news, I call Foncia Grand Bornand to express my dissatisfaction. We agree on a cleaning at 4 pm. 2 women arrive, a person in charge and a cleaning lady with a backpack. I ask them if they have anything to disinfect according to the sanitary requirements of the moment (ARS). They answer me that they forgot the products. I tell them that I can file a complaint in front of such negligence. Their reactions are not up to my feelings, the excuses and explanations are of a timid hardly bearable. Disappointed, I leave and come back around 6pm when the "cleaning" is finished. I then spent a very pleasant stay. For several years I have been using Foncia for my reservations and I have always been satisfied. I would like this bad experience not to be the result of a general deterioration of Foncia's operation. I am obviously waiting for a return of my report. I think that if I don't get any feedback, I will take this remark to the higher authorities of Foncia. I would like to add that I have never encountered this kind of problem, that I am not a litigant and I do not have any unusual requirements in life. I simply want a minimum of respect. Daniel Cadoret
translated from frWe just sent you an email.
